Shipping and handling
We try to adjust the price of shipping costs as much as possible in order to adjust shipping costs according to the weight and volume of packages, to know the exact price of shipping costs should check this section in your cart.
Shipments will be handled by first class companies. In standard services, and unless otherwise specified, an attempt will be made to deliver by parcel. If you are not at the address indicated, a notice will be left and the package will be stored at a collection point near you to collect your purchase.
Conditions of return
The customer has 30 days to return his purchase from receipt of the product. To return the product, it must be in its original condition, in its original packaging and with all its accessories. Shipping costs for returns are the responsibility of the customer, unless there is a defect in the product or delivery. We will never accept returns of custom made products or bar reels (these are custom made to your specifications)
- Access the "Orders history" section of his/her account.
- Select the order from which he/she wants to return an item by clicking on "Details".
- Select the product(s) that he/she wishes to return by checking the box next to its name(s).
- Add the quantity that needs to be returned (in case more than one product need to be returned).
- (optional) In the "Merchandise return" section, add an explanation, in order for the shop team to better understand why the customer wants to return this product.
- Click on "Request a return".
Once the package is received and analyzed, the refund will be processed. This process can take up to 48 hours on business days.